Hospitality Trendz

When everything’s a snack Hot Zone: Illinois, a bellwether state Service robots turn on the charm NOVEMBER-DECEMBER 2017 A source of hospitality industry insight Ohm Patel of The Witness Group on balancing conservative strategy with taking risks 28 24 Success Story: McKibbon Hospitality’s evolution of service 36 Feature: Embrace technology for your business 18 78 76 THE COVER STORY 62 Project of the Month: Hyatt Regency Seattle 60 L egal Expert: Mandatory resort fee disclosure WHO NEEDS A COMFORT ZONE?

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